Business control system
How much do you know about your business, your employees and your customers? The Q-smart queue, performance and meeting management system is ready to provide concrete answers to these questions you are looking for. You sip your coffee.
Central system management and performance monitoring tools for your branched structures
Health monitoring tools for your coordination center
Detailed work reports of your employees
Reports of the intensity of the services you provide
A satisfaction survey system for your customers’ feedback
A system to balance your workload and schedule appointments with less time for your clients
Ad management infrastructure to communicate your ads and campaigns to your customers
Corporate TV system solution integrated into queue system
Integration into smart building systems
SAP, CRM system integration
Web services for all data collected and processed in the queue system
Central system management and performance monitoring tools
The Q-smart queue management system has an intelligent central management infrastructure. With a centralized reporting and management infrastructure, you can control the management of all your branches from one center, monitor branch performance, monitor branch congestion live, access smart filters on unwanted situations, and provide advanced artificial intelligence monitoring. your system.
The data collected at the center of your branches helps you to prepare advanced reports. With the report results you create, you can check cross-branch performance and evaluate the performance of branches, shifts or personnel by comparing them with the whole system.
Central system management comes with monitoring tools that can be used in your operations center and are compatible with Smart or LCD TVs. It is ready to use on the web without installing any software.
Coordination center health monitoring tools
Your turn management system comes with superior tracking tools. Equipment status, warning system when equipment is faulty, notification by e-mail or web service when paper is low, Smart TV monitoring interface, notification smart hospital (building automation) systems, artificial intelligence requesting maintenance. problem…
If the Q-smart queue management system detects a problem with any of the equipment that makes up the system, it notifies its service center for maintenance intervention with its advanced artificial intelligence infrastructure.
In cases where the operator has to intervene, it informs the service personnel or the intelligent building automation system, indicating the level of criticality of the situation.
Detailed research reports
The Q-smart queue management system provides detailed performance reports on single or multiple systems controlled by a central controller. In addition to business reports on a branch-by-branch basis, branch reports can also be obtained in the central administration.
Within a freely defined start and end date range,
– Hourly work report and the hours of your work,
– Daily work report and detailed traffic reports for days of the week,
– Monthly work performance report with monthly work,
– You can get detailed information about your department or employee performance with the service annual performance report by year.
Customer satisfaction survey system
The satisfaction survey system integrated with the Q-smart Queue system asks your employees to evaluate a satisfaction survey with the help of a screen placed in front of your customer after your customer is called. The rating corresponding to the ticket number is stored. In this way, in the survey reports, you can access the information about which service your dissatisfied customer uses, which personnel he trades with.
When data from a dissatisfied customer is entered with the help of the filters you define, the system alerts your managers via central e-mail.
With detailed reports, you can get immediate or retrospective insight into what your customers think of your business.
Online Appointment System from the Internet
The Q-smart queue management system is ready to stream your appointments online. (without any additional request other than internet connection).
With the integrated appointment system, you can arrange the number of priority clients, working hours, working days of appointments and appointment durations. The Q-smart online meeting system has a user-friendly management interface. It distributes and manages online meetings from any mobile or desktop web browser such as Opera, Safari, Chrome or Firefox.
The Q-smart queue management system is offered ready with an integrated web server and meeting web page.
Connect your Q-smart queue machine ticket machine to the internet and start using the online appointment system without any additional fees or services.
Customer communication channels
3 different data channels are offered with Q-smart Queue systems. These are ticket machine display ads, print ticket templates and an integrated multimedia signage system.
From the screens of the ticket machines, you can announce your new campaigns, publish information messages and make the latest notifications about your services.
By changing the template used by printed tickets online, you can instantly print tickets to your customers with the new template. You can customize your ticket template for each service and print specific messages for different queues.
With the integrated digital signage system, you can broadcast your messages in text, image or video format from the screens where your customers are watching the queue numbers.
All options are done entirely from a web-based management interface and the changes you make are reflected live to your affiliates.
SAP, Google, IBM, Microsoft… CRM external web service integration
The Q-smart queue management system is designed with an architecture that talks to the outside world. The system provides all the information you need for customer relationship management, when a ticket is purchased, when an appointment customer arrives at a branch, when an appointment customer is called, when a request is entered, when a ticket is purchased. call, alert your services when a card reader reads a specific customer, when a new appointment is scheduled…
With its superior design architecture, you can build all the integration solutions you can imagine. The system includes an internal database, a web server, and an application server. With this flexible architecture, it can use all communication technologies such as REST, SOAP, SOCKET.
Q-smart Web Services
Q-smart Queue systems have web services for all the services they provide with their internal web, database and application server.
appointment services; adding, deleting, editing appointments, appointment days, appointment status, remaining appointments, appointment distributed services, appointment settings.
ticket services; adding a ticket, printing a ticket, ticket status query, ticket restriction service status, ticket call, ticket recall, ticket postponement, ticket transfer, ticket parking, logging in/out of the system as a call terminal.
reporting services; services provided, data by hours, data by days, data by months, data by years, user data, service data, average waiting times, average transaction times, longest transaction, shortest transaction, average number of tickets expected, average number of transactions, employee working hours, number of online cash desks, ticket data, customer satisfaction survey data.
monitoring services; CPU temperature, CPU usage percentage, RAM status, HDD status, Operating system information, update status, system resource status, printer status, cash register and main screens status, hardware communication status, hardware failure status.